Student Employee Orientation

NEW HIRE INFORMATION

Dear Student Employee,

Welcome to your new job! Student employees are vital to the excellent service Chastek Library strives for. Our primary customers are Gonzaga law students, faculty, and staff. We also serve the wider Gonzaga community as well as members of the bench and bar and the general public.

Your new position is an opportunity to build upon your professional portfolio. To help you begin a successful work experience, you are given this time to familiarize yourself with the following information.

We look forward to a mutually rewarding work relationship. Please feel free to discuss with me any questions or concerns along the way.

CUSTOMER SERVICE GUIDELINES

Always be aware that you represent Chastek Library, even when you are not directly interacting with a customer. Your external customers include law students, law staff and faculty, members of the bench and bar, and public patrons. Your internal customers include co-workers and other library staff members. These guidelines cover some issues that have occurred here.  Further details are found in the circulation desk policy and procedure manual.

1. Customer Service Readiness. Your verbal language and non-verbal language should communicate that you are poised and willing to provide service. 
2. Dress Code. Dress appropriately so as to create a professional atmosphere. To be specific, no bare midriffs or excessive bare leg should be visible to the public - shorts should be mid-thigh in length. No tank tops, muscle shirts, etc. without an appropriate cover. In addition, no inappropriate logos, no obscenity or profanity. Hats may be worn backwards so the bill is not covering the face. Beanies are allowed.
3. Food and Drink. Beverages must be in spill-proof containers, and food may be eaten in the staff room or in the student work area. Please do not eat crunchy items at the circulation desk.
4. Studying.  Studying is a privilege, it is not a right. It is allowed only when it does not interfere with your job duties.
5. Tobacco. No tobacco products may be used at the desk, in the library, or in the law school building. This includes in stairwells, elevators, and bathrooms. Tobacco products include: e-cigarettes, vapes, cigarettes, cigars, cigarillos, dissolvable tobacco products, and traditional smokeless tobacco products like chewing tobacco and snuff.
6. Computers. No personal use of computers during work hours.  You may use the computer or electronic devices during your break – if you have a scheduled break in your work schedule. It is appropriate to use the computer before or after your scheduled work time. Personal computing is not allowed on circulation desk computers.
7. Electronics.  Personal cell phones must be turned off and stowed in the student work room while you are working. Personal telephone calls of an urgent nature may be handled via the circulation desk phone or through your supervisor.
8. Backpacks. Backpacks must be stored in the student work room while you are working. Please do not keep them at the desk. They become a safety issue and trip hazard when left on the ground behind the circulation desk.
9. Headphones.  We do not allow headphones or ear buds at any time at the circulation desk. 
10. Noise.  Excessive, constant, or loud conversation detracts from a professional customer service environment and must be avoided.