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COVID-19 Resource Guide for Students

Fun and helpful resources aimed to assist those in home quarantine during the coronavirus pandemic of 2020

Electric

Avista's COVID-19 Response

"Our culture of safety extends beyond our everyday operations. The health and safety of our customers, employees and all those we serve is our top priority.

Following actions taken by our federal government and state governments in Washington, Oregon and Idaho, we have elevated our response protocol and taken swift action to continue to mitigate the health and safety risk of the Coronavirus to our employees, customers and contractors.

Beginning Wednesday, March 18, all Avista offices will be closed to the public. Employees with job functions not critical to providing safe and reliable electric and natural gas service or essential business support services will be required to work from or stay at home.

We continue to uphold our obligation to provide safe and reliable service and are focused on ensuring our critical function is our primary business focus at this time. We’ve taken steps over the last few weeks to ensure those employees whose responsibilities are critical to the delivery of our service are prepared and well-positioned to continue on in their roles without interruption.

This is a challenging and unprecedented situation for our customers, employees and communities, and we’re prepared to adapt as needed and provide support. All utility disconnects in Washington, Idaho and Oregon have been stopped. We remain committed to managing through this together.

We continue to maintain appropriate staffing for critical business functions, and personnel will continue to respond to calls for the safe, reliable delivery of service."

Cascade Natural Gas COVID-19 Response

"Like you, we have been keeping a close watch on the latest news regarding coronavirus (COVID-19) and are taking every precaution to limit the risk of contracting or spreading the virus. You can rest assured we will never send any Cascade personnel to your home or business who has been diagnosed with COVID-19 or has knowingly come in contact with someone diagnosed with COVID-19. We are closely following all recommendations from the Centers for Disease Control and Prevention (CDC), and we advise you do the same. You can find CDC information regarding COVID-19 here. These temporary practices of social distancing may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.

These measures are implemented to ensure the health and safety of our employees who are relied upon 24/7 to provide safe and reliable natural gas service and emergency response.

At this time, Cascade Natural Gas is implementing a moratorium on service disconnections for non-payments related to hardships incurred from COVID-19.

Our Online Account Services offers options for managing your account online, including paying your bill, scheduling or stopping service, and updating your account information.

Click here if you would like to learn more about Cascade Natural Gas Online Account Services. If you already have an account, you can sign in here."

Pacific Power

"You count on all of us at Pacific Power to deliver the safest, most reliable power possible. We are closely monitoring the evolving COVID-19 situation and taking action to support you, our communities and our employees during this time. We are ready around the clock to answer any questions about your electric service or discuss any concern you have about your account. We have temporarily suspended nonpayment disconnections and late fees for our Oregon, California and Washington customers. If you are having trouble paying your bill, please let us know as soon as possible. We have ways to help.

Request more time to pay or set up a payment plan. No matter your circumstances, it’s easy to make payment arrangements online. Call our customer care specialists anytime at 1-888-221-7070.

Pacific Power has a long history of preparing for emergencies and working together with local, state and federal responders to ensure the safety of our customers and the communities we serve. Our business continuity plans are also designed to protect our employees, ensuring we can continue to deliver reliable electrical service."

Northwest Natural

NW Natural cares about the health and safety of our employees and customers. We know that customers depend on us to heat their homes, cook their meals and keep their business running.

In response to the coronavirus (COVID-19), NW Natural has activated its business continuity plans. We are also establishing the following practices for the wellbeing of our customers and employees.

CUSTOMERS

We will not disconnect customers who can’t make a payment due to impacts caused by the coronavirus. Customers will continue to receive bills and past-due notices. But NW Natural will not send a final shut-off notice and disconnect service.

Here are options customers can take if they need payment assistance:

Restricted services
We are limiting non-essential, in-home service visits, such as routine inspections.

EMPLOYEES

NW Natural is taking the following actions to ensure the health of our employees, so we can continue to provide safe and reliable service for our customers.

  • Employees are strongly encouraged to work from home when appropriate.
  • For employees whose role requires them to work from a NW Natural center, we are following CDC guidelines and taking every action possible to ensure social distancing and sanitizing protocols.
  • All business travel outside our service territory is banned.
  • Employees who have traveled through a Level 3 country are quarantined for 14 days.
  • Our staffing and operational plans for all functions across the company are under review.
  • We are in close contact with public health authorities, the public utility commissions in Oregon and Washington, and our emergency management partners.

Chastek Library, Gonzaga University School of Law | 721 N. Cincinnati St. Spokane, WA 99220-3528 | 509.313.3758

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